If you’re not satisfied with your purchase just return your glasses for a complete refund within 90 days from your purchase date. The glasses must show no signs of wear and appear in original condition. The glasses must be returned in the original box and include a copy of the invoice?
Exchanges for a Different Style
You can exchange your glasses for a different style for up to 90 days as long as the glasses you return show no signs of wear and are returned in the original box with a copy of the invoice.
As long as you own our glasses, purchased either directly from us or one of our authorized retailers, we will replace a defective pair for $8.00 handling. We need you to return the glasses to us along with a copy of your sales receipt and a copy of the warranty card. See our warranty for return information.
Send them back to us properly packaged in a corrugated box along with a copy of both sides of the warranty card. If the breakage is because of a defect in the glasses we will replace them for a fee of $8.00 to cover the cost of handling. If the breakage is other than due to a defect we will replace them for $25.00 under our “5 year accidental breakage and loss” part of our warranty.
Lost Warranty Card
We always recommend keeping the warranty card with all your important warranties and papers but it still gets lost sometimes. No problem. Here is what you do. Write a short note telling us what happened. Send the glasses in a small corrugated box. If you honestly think the break was because of a defect, send us send us a money order or check for $8.00 to cover postage and handling. If it is an accidental breakage situation send a check for $25.00 (see our accidental or loss warranty).
Note: Because of the bank costs involved we must charge $32.00 for all NSF checks.